ngo500 Privacy Policy

This page describes what we collect when you use ngo500 and how we keep that data protected. We take your privacy seriously. Our commitment is to be transparent about what information we gather, why we gather it, and how we use it to serve you better while maintaining the security of your account and personal details.

We collect data only when necessary to operate our platform, process your transactions, verify your identity, and comply with applicable law. We do not sell your personal information to third parties. We do not use your data for marketing purposes without your consent. When we work with third-party processors — payment providers, hosting services, or fraud-detection tools — we ensure they meet our data protection standards.

If you have questions about how we handle your data, how to access or delete your information, or how to exercise your privacy rights, our support team is available in English and Indonesian through live chat, email, or phone.

What Data We Collect on ngo500

We collect information in several categories. Account information includes your name, email address, date of birth, phone number, and residential address. We collect this when you register and verify your account. Identity verification data includes copies of your ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). We collect this to comply with anti-money-laundering regulations and to prevent fraud.

Payment information includes your payment method (e-wallet account, bank account, or QRIS identifier), transaction history, and deposit and withdrawal records. We collect this to process your transactions and maintain accurate account records. We do not store your full payment credentials — payment processors like e-wallet, mobile banking, local payment, and online payment handle sensitive payment data directly.

Activity data includes your game play history, tournament entries, bet records, and account login times. We collect this to calculate your VIP tier, process cashback rewards, and detect suspicious activity. We also collect technical data: your device type, browser, IP address, and approximate location. We use this to improve our platform, troubleshoot technical issues, and prevent fraud.

How We Use Your Data

We use your data to operate ngo500 and deliver our services. We verify your identity to comply with legal requirements and prevent fraud. We process your deposits and withdrawals using your payment information. We calculate your VIP tier and weekly cashback based on your activity. We use your email to send account notifications, promotional updates (if you opt in), and support responses.

We analyze activity data to detect suspicious patterns — multiple accounts from the same device, unusual withdrawal requests, or rapid account changes. If we detect suspicious activity, we may freeze your account temporarily and contact you to verify your identity. This protects both you and ngo500 from fraud.

We use technical data to improve our platform. We analyze which features are used most, where users encounter errors, and how to optimize performance. We do not use this data to identify you personally — we aggregate it across all users to spot trends.

Third-Party Processors and Data Sharing

We work with third-party processors to deliver ngo500 services. Payment processors like e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking handle your payment transactions. We share only the information necessary for them to process your deposit or withdrawal. We do not share your full account data with payment providers.

Our hosting provider stores our servers and databases. Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest. Our fraud-detection service analyzes transaction patterns to prevent unauthorized access. Our customer support platform stores chat logs and email records to help us assist you.

We do not share your personal data with third parties for marketing, advertising, or any purpose other than delivering ngo500 services. We do not sell your data. We may disclose your data if required by law — for example, if a court orders us to provide information for a legal investigation. We will notify you of such requests unless legally prohibited from doing so.

We at ngo500 believe your data is yours. We keep it secure, use it only for legitimate purposes, and give you control over how it is used.

Your Rights and Data Access

You have the right to access your personal data. Log into your ngo500 account and visit your account settings to view your profile information, transaction history, and activity records. You can download a copy of your data in a standard format.

You have the right to correct inaccurate data. If your name, email, or address is incorrect, update it through your account settings. If you cannot update it yourself, contact our support team and we will make the correction within one business day.

You have the right to object to certain uses of your data. If you do not want to receive promotional emails, you can opt out through your account settings or by contacting our support team. We will honor your preference within 24 hours.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and track your activity on ngo500. Cookies are small files stored on your device. They help us recognize you when you return to our platform and improve your experience.

We use two types of cookies. Session cookies expire when you close your browser and are used to keep you logged in. Persistent cookies remain on your device and are used to remember your preferences and track your activity over time. You can disable cookies in your browser settings, but this may limit your ability to use ngo500.

We also use analytics tools to track how users interact with our platform. These tools collect data about which pages you visit, how long you stay, and what actions you take. This helps us understand user behavior and improve our services. We do not use this data to identify you personally.

How Long We Keep Your Data

We retain your account information as long as your account is active. If you close your account, we delete most of your personal data within 30 days, except where we are required by law to retain it. We retain transaction records for at least five years to comply with anti-money-laundering and tax regulations.

We retain activity logs (game play history, login records) for one year after your last activity. We retain fraud-detection data for two years. We retain customer support records for two years after your last contact. If you request data deletion, we will delete all data except what we are legally required to retain.

Data Security on ngo500

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). All data stored on our servers is encrypted at rest. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

We limit access to your data to employees and contractors who need it to deliver ngo500 services. All staff sign confidentiality agreements. We conduct background checks on employees with access to sensitive data. We monitor access logs to detect suspicious activity.

If we discover a data breach, we will notify you within 72 hours and describe what data was compromised, what steps we are taking to secure it, and what you should do to protect yourself. We will also notify relevant authorities as required by law.

Jurisdiction and International Data Transfer

Our servers are located in multiple jurisdictions, including outside Indonesia. When you use ngo500, your data may be transferred to and stored in these jurisdictions. By using ngo500, you consent to this international data transfer. We ensure that all data transfers comply with applicable data protection laws.

If you are accessing ngo500 from Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported jurisdiction, your data is protected under our privacy policy and applicable local law. If you have privacy concerns specific to your jurisdiction, contact our support team.

Contacting Us About Privacy

If you have questions about our privacy practices, want to access or delete your data, or want to exercise your privacy rights, contact our support team. We are available in English and Indonesian through live chat, email, or phone. We will respond to all privacy requests within five business days.

We update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes through your account dashboard or email. Continued use of ngo500 after such notification constitutes your acceptance of the updated policy.